Customer Success & Office Support Specialist

Employnet Workforce Management; Cerritos (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Employnet Workforce Management is seeking a highly organized Customer Service/Office Support to multitask and deliver excellent customer service. Responsibilities include answering inquiries, processing orders, data entry, and supporting shipping and logistics.

The role requires a friendly, detail-oriented individual with strong English communication skills and proficiency in Microsoft Office. Prior CRM experience is a plus, and a high school diploma is required.

Qualifications

• 2+ years of customer service experience preferred.
• High school diploma or equivalent.
• Friendly and welcoming manner with customers and team members.
• Familiarity with CRM software is a plus.
• Strong organizational skills for multitasking and prioritization.
• Excellent written and verbal English.
• Ability to explain concepts clearly to customers.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Answering the phone, handling inquiries, orders, and related questions.
• Maintain good rapport with customers using positive language.
• Stay updated on products, services, and customer service policies.
• Handle special office projects as needed.
• Coordinate with sales, administrative, or shipping teams.
• Review customer accounts and resolve issues.
• Respond promptly to inquiries in person, by phone, or by email.
• Receive orders, calculate charges, and process payments.
• Assist with data entry and clerical tasks.
• Maintain confidentiality of sensitive information.
• Document customer interactions and forward information to the appropriate department.
• Collaborate with team members to support business operations.
• Provide shipping and logistics support and track shipments.

Skills

Customer service

CRM software

Microsoft Office

English communication

Education

High School Diploma

Tools

CRM software

Job description

Employnet Workforce Management is seeking a highly organized Customer Service/Office Support to multitask and deliver excellent customer service. Responsibilities include answering inquiries, processing orders, data entry, and supporting shipping and logistics.

The role requires a friendly, detail-oriented individual with strong English communication skills and proficiency in Microsoft Office. Prior CRM experience is a plus, and a high school diploma is required.