Client Support Specialist

Accelera; Town of Germantown (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Accelera, based in Wisconsin, seeks a Client Support Specialist to act as the primary contact for customers, ensuring accurate order processing and high-quality service delivery. You will drive efficiency by resolving inquiries and coordinating across departments to overcome order-related challenges.

The role requires 2–3 years in customer service, proficiency with MS Office, and strong problem-solving abilities.

Qualifications

• 2-3 years of experience in a customer service or high-volume support role.
• High school diploma or equivalent.
• Proficiency in MS Office Suite and advanced data entry capabilities.
• Strong problem-solving, analytical, and organizational skills.
• Ability to manage multiple priorities and workflows in a fast-paced environment.
• Physical ability to lift up to 40 pounds.

Responsibilities

• Manage incoming customer inquiries and process orders with high accuracy regarding pricing, availability, and product specifications.
• Coordinate order fulfillment and shipping logistics to ensure timely delivery and clear communication of priority status.
• Resolve product or order-related issues by troubleshooting problems and providing effective, timely solutions.
• Maintain accurate records and perform manual reporting to track backorders and audit fulfillment processes.
• Collaborate with internal teams, including purchasing and export compliance, to facilitate documentation such as commercial invoices and customs certificates.
• Utilize multiple enterprise systems and software platforms to manage data, track shipments, and support administrative workflows.
• Actively participate in continuous improvement initiatives and physical inventory activities to optimize operational performance.
• Maintain deep product knowledge to provide expert guidance and support to both internal and external stakeholders.

Skills

Customer service experience

Analytical skills

Organizational skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems (SAP)

Job description

As a Client Support Specialist, you will serve as a primary point of contact for our customers, ensuring seamless order management and high-quality service delivery. You will play a vital role in driving operational efficiency and customer satisfaction by managing complex inquiries and collaborating across departments to resolve order-related challenges.

About the Role

As a Client Support Specialist, you will serve as a primary point of contact for our customers, ensuring seamless order management and high-quality service delivery. You will play a vital role in driving operational efficiency and customer satisfaction by managing complex inquiries and collaborating across departments to resolve order-related challenges.

Responsibilities

• Manage incoming customer inquiries and process orders with high accuracy regarding pricing, availability, and product specifications.
• Coordinate order fulfillment and shipping logistics to ensure timely delivery and clear communication of priority status.
• Resolve product or order-related issues by troubleshooting problems and providing effective, timely solutions.
• Maintain accurate records and perform manual reporting to track backorders and audit fulfillment processes.
• Collaborate with internal teams, including purchasing and export compliance, to facilitate documentation such as commercial invoices and customs certificates.
• Utilize multiple enterprise systems and software platforms to manage data, track shipments, and support administrative workflows.
• Actively participate in continuous improvement initiatives and physical inventory activities to optimize operational performance.
• Maintain deep product knowledge to provide expert guidance and support to both internal and external stakeholders.

Required Skills

• 2-3 years of experience in a customer service or high-volume support role.
• High school diploma or equivalent.
• Proficiency in MS Office Suite and advanced data entry capabilities.
• Strong problem-solving, analytical, and organizational skills.
• Ability to manage multiple priorities and workflows in a fast-paced environment.
• Physical ability to lift up to 40 pounds.

Preferred Skills

• Prior experience with ERP systems such as SAP or similar inventory management software.
• Demonstrated success in process improvement and workflow optimization.
• Experience handling complex contractual agreements or specialized invoicing.