Adminstrative Assistant

Vital Transportation Solutions; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Vital Transportation Solutions is seeking a Sales Support Specialist in the United States (Cleveland, OH area) to back the Sales Executives with day-to-day client service. The role focuses on order and freight management, data entry, and proactive communication to ensure on-time deliveries.

The ideal candidate excels in a fast-paced environment, demonstrates strong written and verbal communication, and has solid CRM experience with tools like Salesforce or HubSpot.

Qualifications

• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment, multitask, work under pressure.
• Proficiency with CRM software (Salesforce, HubSpot).
• Strong attention to detail and organizational abilities.
• Excellent problem-solving and time management skills.

Responsibilities

• Process and enter customer orders into CRM/ERP systems and schedule pick-ups.
• Maintain databases and assist with sales growth through day-to-day account management.
• Update clients on shipment tracking, delivery lead times, and service issues.
• Coordinate with Carrier Teams, Sales Teams, and Management to ensure SOPs are followed.
• Perform data entry related to metrics and sales figures.

Skills

Communication skills

Multitasking

Time management

Detail oriented

Problem solving

Tools

Salesforce

HubSpot

Job description

Responsible For: Supporting Sales Team with day-to-day customer service requirements

Overview:

A sales support specialist drives revenue by supporting the Sales Executives and ensuring thorough client service.

Responsibilities:

• Order & Freight Management: Process and enter customer orders into CRM/ERP systems, schedule pick-ups, and create critical shipping documents (e.g., Bills of Lading and commercial invoices).


• Sales Administration: Maintain databases, manage customer service needs, update customers & teammates, and assist with sales growth through assisting the sales reps with day-to-day account management.


• Customer Communication: Act as a point of contact to update clients on shipment tracking, delivery lead times, and resolve any service-related issues.


• Cross-Functional Coordination: Collaborate with Carrier Teams, Sales Teams, and Management to ensure flawless execution of client Standard Operating Procedures (SOPs).


• Data Entry: Performing data entry duties regarding metrics, sales figures and other key data.


• Teamwork: Coordinate with appropriate internal resources throughout the sales cycle.

Key Qualifications:

• Excellent written and verbal communication skills.


• Ability to thrive in a fast-paced working environment, multitask, the ability to work under pressure, and excellent verbal and written communication skills.


• Technical Skills: Proficiency in CRM software (like Salesforce or HubSpot)


• Strong attention to detail and organized.


• Excellent problem-solving and time management skills.