Customer Success & Office Ops Lead (Onsite)

Beacon Hill Staffing Group; New York (NY); Presencial; USD 90 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision coverage

PTO package

Summer Friday lunches

Resumo da oferta

Beacon Hill Staffing Group is seeking a personable and proactive Customer Success & Office Operations Coordinator to connect customers, sales professionals, office staff, and operations teams. This fully onsite role emphasizes ownership of requests from start to finish and creating a collaborative workplace.

The ideal candidate is energetic, organized, and comfortable coordinating across departments in a growing business, with hours 8:30am-5:30pm and occasional after-hours email monitoring.

Qualificações

• 3+ years in customer success, sales support, or office coordination
• Bachelor's degree required
• Experience in corporate office or startup environments
• Excellent verbal communication and strong relationship-building skills

Responsabilidades

• Serve as a primary point of contact for customers and sales representatives
• Own customer issues from orders to returns, coordinating across departments
• Support sales teams with product information and follow-up
• Coordinate with Purchasing, Warehouse, Delivery, Sales and Customer Support to improve communication
• Plan and coordinate company events and employee engagement initiatives
• Support office operations and process improvements across the workplace

Conhecimentos

Customer success

Sales support

Office coordination

Relationship building

Formação académica

Bachelor's degree

Ferramentas

MS Office

CRM systems

Descrição da oferta de emprego

Beacon Hill Staffing Group is seeking a personable and proactive Customer Success & Office Operations Coordinator to connect customers, sales professionals, office staff, and operations teams. This fully onsite role emphasizes ownership of requests from start to finish and creating a collaborative workplace.

The ideal candidate is energetic, organized, and comfortable coordinating across departments in a growing business, with hours 8:30am-5:30pm and occasional after-hours email monitoring.