Customer Success Manager: Technical Onboarding & Training

IDEX Corporation; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Pittsburgh seeks a Customer Success Manager for technical account management and customer onboarding. The role involves delivering software training to ensure long-term customer success and requires excellent communication and problem-solving skills. Candidates should have experience with CCTV inspection technology and a strong customer service mindset. This position offers a collaborative work environment and opportunities for travel to customer locations.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service mindset with a solutions-oriented approach.
• Experience with or familiarity in CCTV inspection technology.

Responsibilities

• Own technical account management for assigned customers.
• Manage and execute all customer trainings.
• Deliver software deployments and advanced workflow training.

Skills

Excellent written and verbal communication skills

Strong customer service mindset

Experience with CCTV inspection technology

Ability to work efficiently in a fast-paced environment

Demonstrated leadership skills

Job description

A leading technology firm in Pittsburgh seeks a Customer Success Manager for technical account management and customer onboarding. The role involves delivering software training to ensure long-term customer success and requires excellent communication and problem-solving skills. Candidates should have experience with CCTV inspection technology and a strong customer service mindset. This position offers a collaborative work environment and opportunities for travel to customer locations.