Senior Strategic CSM - Growth & Retention Expert

Zenoti; Bellevue (WA); On-site; USD 135,000 - 140,000; Full time

Job summary

Zenoti in Bellevue, WA, is seeking a Customer Success Manager to ensure customers achieve success with our cloud platform. You will guide product adoption, share best practices, and drive long-term growth through strategic partnerships.

You will become a product expert, advocate for customers, analyze data, and collaborate with sales, marketing, product, and support to maximize value and retention.

Qualifications

• Deep understanding of Zenoti’s platform and features.
• Strong analytical, problem-solving and data interpretation skills.
• Excellent communication and executive presence with customers.
• Ability to build trust and manage multiple accounts.
• Time management and prioritization with clear storytelling.
• Collaborative mindset to work with sales, marketing, product, and support.

Responsibilities

• Develop strong relationships with customers and identify adoption opportunities.
• Become a product expert to deliver maximum value.
• Analyze challenges and design solutions to improve outcomes.
• Use data and insights to guide retention strategies and expansion.
• Lead conversations with executives and influence stakeholders.
• Coordinate with cross-functional teams for a seamless journey.
• Prioritize tasks and communicate complex topics clearly.

Skills

Technical curiosity

Problem solving

Data-driven decisions

Executive presence

EQ & relationship building

Cross-functional collaboration

Time management & communication

Job description

Zenoti in Bellevue, WA, is seeking a Customer Success Manager to ensure customers achieve success with our cloud platform. You will guide product adoption, share best practices, and drive long-term growth through strategic partnerships.

You will become a product expert, advocate for customers, analyze data, and collaborate with sales, marketing, product, and support to maximize value and retention.