Customer success Manager Sweden / Finland

TrackMan; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Global team

Impactful role

Job summary

TrackMan is seeking a Customer Success Manager to drive value for Golf Driving Range and Commercial Indoor customers across Sweden and Finland. You will work closely with Sales, Marketing, and customers to ensure successful use of TrackMan technology.

Fluency in Swedish and English is required; Finnish is a plus. The role involves substantial travel, regular on-site visits, and coordinating events to foster community and measurable business results.

Qualifications

• Fluent Swedish and English.
• Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports.
• Experience in a customer facing role, preferably on-site.
• Experience in international companies and/or golf sector.
• Ability to analyse problems and provide well-thought-out solutions.
• Hands-on, self-driven, opportunity-seeking and responsible.
• Operational and strategic mindset with growth ambitions.
• Willingness to work outside normal hours and travel domestically 60–75%.

Responsibilities

• Assist commercial customers in planning and executing launches and operations.
• Educate on-site staff for software usage and Administrative Tools.
• Build community of operators through events and workshops.
• Conduct regular meetings with owners and staff at venues.
• Maintain ongoing email/phone communication about software updates.
• Train customers after installation on all Trackman products.
• Support launch events and initiatives to increase footfall and revenue.
• Assist with marketing materials and regional events.

Skills

Customer success

Sales experience

On-site experience

International business

Problem solving

Self-driven

Entrepreneurial mindset

Travel readiness

Team oriented

Job description

Do you have a passion for driving customer success and ensuring high customer satisfaction? Do you thrive when working closely with customers on-site at their facilities? If so, we have an exciting opportunity for you. At Trackman, we are growing as we continue to develop and strengthen our market-leading sports tracking solutions. We are therefore looking for a passionate and highly motivated Customer Success Manager to support our Golf Driving Range and Commercial Indoor customers across Sweden and Finland. Are you our new Customer Success Manager for Trackman Golf? You will work closely with the Sales representatives, marketing team, and customers.

Your main responsibilities will be to:

• Assist our commercial customers in planning and execution of successfully launch & operations

• Ensure that all on site staff are fully educated on the use of the software, and Administrative Tools.

• Build our community of operators through regular events and workshops

What will you be doing?

Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product

Activities should include but not be limited to:

• Conduct regular meetings and updates to share latest information and with owners and staff at each venue

• On-going email/phone communication to customers with software updates and other key information

• Train customers after the venue has been installed on all aspects of the Trackman product

• Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement.

• Help customers with Marketing Material and initiatives both at the time of launch and on an on-going basis

• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators

• Collate success stories and feedback from venues to support future sales o Lead the referral program for operators to recommend future venues

What are we looking for?

• Fluent in Swedish and English - Finnish would be a plus but it is not a requirement

• Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business.

• Experience working in a customer facing role, preferable on-site.

• Experience in international companies and/or golf sector

• Ability to analyse problems and provides well thought through solutions.

• Hands-on, self-driven, opportunity-seeking, respected and responsible person.

• Operational/hands-on, as well as strategic mindset.

• Strong growth ambitions, holds an entrepreneurial mindset.

• Works independently, but is also a team player who shares feedback and helps when required.

• Willingness to work "Out of hours" on weekends and evenings when necessary.

• Domestic travel required, 60%-75% of time on-site at customers.

• Occasional international travel required.

• Trustworthy, charismatic, quick thinking with a problem solver attitude

  We offer:

• A competitive compensation and performance bonus package.

• 80% fixed 20% bonus related salary

• The chance to work with a dynamic and global team.

• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.

  Travel expenses at local rates Requirements:

• Home/office in Sweden

• Driver's License and access to own vehicle (expenses paid)

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul, and Tokyo. We employ over 1000+ people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.

Share our Passion!