Customer Success Manager - Spain (Hybrid/Remote)

ExtraHop Networks, Inc.; United States; Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, Vision Benefits

Hybrid and Remote Work Model

Educational Reimbursement

401k with Employer Match

Parental Leave (US Only)

PTO & Holidays

Job summary

ExtraHop is seeking a Customer Success professional in Spain to engage customers, drive successful outcomes, and renewals across multiple industries. The role requires fluency in Spanish and English, with additional languages a plus, and knowledge of cybersecurity or networking is desirable.

Responsibilities include onboarding, customer health assessment, driving value with ExtraHop services, and collaboration with Sales to identify expansion opportunities.

Qualifications

• Essential language skills in Spanish and English.
• Other languages such as Arabic, French, German or Portuguese are desirable.
• Any formal qualifications or training in Cyber Security or Networking is a plus.

Responsibilities

• Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment.
• Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
• Engage ExtraHop end-users to provide targeted assistance and enablement.
• Assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training.
• Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop.
• Assess and document customer health and maturity levels to improve customer engagement strategy.
• Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community.
• Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities.
• Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations.
• Champion customer needs and opportunities for product enhancement with ExtraHop development teams.
• Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations.
• Promote customers' use of our community platform and self-service capabilities.
• Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders.
• Recognize organic opportunities for expansion/growth and engage the Sales team to pursue.
• Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers.
• Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.

Skills

Spanish

English

Cyber Security Training

Job description

ExtraHop is seeking a Customer Success professional in Spain to engage customers, drive successful outcomes, and renewals across multiple industries. The role requires fluency in Spanish and English, with additional languages a plus, and knowledge of cybersecurity or networking is desirable.

Responsibilities include onboarding, customer health assessment, driving value with ExtraHop services, and collaboration with Sales to identify expansion opportunities.