Senior Enterprise Customer Success Manager (Remote, Spanish)

Sirion; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Sirion is seeking a Customer Success Manager for enterprise accounts, focusing on retention, adoption, and health across the Americas. You will own post-sale lifecycle, from onboarding to renewal, engaging with Legal, Procurement, Finance, and Operations to demonstrate value from the Sirion platform’s AI-native capabilities.

This role is remote in the U.S. or Canada, up to ~25% travel, and involves cross-functional collaboration to shape playbooks and health metrics for a scalable CS function.

Qualifications

• 5+ years in Customer Success or similar role in enterprise B2B SaaS.
• Fluent in English and Spanish, written and spoken.
• Ownership of retention and adoption outcomes for a portfolio.

Responsibilities

• Own enterprise accounts post-sale, ensuring onboarding, adoption, and renewals.
• Lead executive business reviews to quantify ROI and roadmap value.
• Identify whitespace and coordinate with Account Executive on expansion handoffs.

Skills

Customer Success

Account Management

Spanish Proficiency

English Proficiency

Education

Bachelor's degree

Tools

Gainsight

Salesforce

ChurnZero

Job description

Sirion is seeking a Customer Success Manager for enterprise accounts, focusing on retention, adoption, and health across the Americas. You will own post-sale lifecycle, from onboarding to renewal, engaging with Legal, Procurement, Finance, and Operations to demonstrate value from the Sirion platform’s AI-native capabilities.

This role is remote in the U.S. or Canada, up to ~25% travel, and involves cross-functional collaboration to shape playbooks and health metrics for a scalable CS function.