Remote Customer Success Manager — Growth & Equity

Remote; San Francisco (CA); Remote; USD 70,000 - 100,000; Full time

Job summary

Promenade is seeking a Customer Success Manager to manage a dedicated book of business, drive retention, and help partners grow using Promenade’s suite of tools. You will work remotely with a global team and ambassadors for the platform.

Ideal candidates have at least 1 year in customer success, are empathetic, tech-savvy, and fluent in Spanish is a strong plus. You’ll collaborate across sales, support, and product to deliver exceptional value and growth for local businesses.

Qualifications

• At least 1 year in a Customer Success role with retention of a dedicated book of business.
• Bilingual in Spanish is a big plus.
• Experience working in a fast-paced remote startup environment.

Responsibilities

• Take ownership of a book of business and ensure customers receive expected value.
• Maintain high retention and build trust with clients.
• Drive adoption of Promenade’s POS, dashboard features, and other offerings.
• Identify upsell opportunities and act on them.
• Handle support requests via email and phone and triage issues.
• Advocate for partners and resolve issues timely and effectively.
• Identify trends to improve support processes and user experience.

Skills

Customer relationship

Communication

Spanish language

Tools

Salesforce

Confluence

Proprietary systems

Job description

Promenade is seeking a Customer Success Manager to manage a dedicated book of business, drive retention, and help partners grow using Promenade’s suite of tools. You will work remotely with a global team and ambassadors for the platform.

Ideal candidates have at least 1 year in customer success, are empathetic, tech-savvy, and fluent in Spanish is a strong plus. You’ll collaborate across sales, support, and product to deliver exceptional value and growth for local businesses.