Remote Cybersecurity Customer Success Manager I (Poland)

ExtraHop Networks, Inc.; United States; Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

Hybrid and Remote Work Model

401k with Employer Match (US)

Job summary

ExtraHop is seeking a Customer Success professional to engage with international customers and ensure successful outcomes with ExtraHop solutions. The role requires strong German and English communication skills and a background in cyber security or networking as a plus.

You will drive onboarding, renewals, and growth opportunities while collaborating with Sales, Product, and Support teams to maximize customer value.

Qualifications

• Essential Language skills: German & English
• Any formal qualifications or training attended in Cyber Security or Networking a Plus

Responsibilities

• Analyze customer requirements and promote the highest value application of ExtraHop in the customer's business environment.
• Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
• Engage End-users to provide targeted assistance and enablement.
• Assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training.
• Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop.
• Develop and maintain Customer Success Plans documenting customer outcomes and value expectations.

Skills

German

English

Job description

ExtraHop is seeking a Customer Success professional to engage with international customers and ensure successful outcomes with ExtraHop solutions. The role requires strong German and English communication skills and a background in cyber security or networking as a plus.

You will drive onboarding, renewals, and growth opportunities while collaborating with Sales, Product, and Support teams to maximize customer value.