Customer Success Manager, SMB — Growth & Renewals

Ravio; United States; Remote; USD 51,000 - 83,000; Full time

Benefits offered by this job

Equity stake

37 days PTO (25 days holiday + 4 well.

Pension matching 6%

Wellness allowance £60/mo

Learning & development budget £500/yr

Private healthcare

Travel Insurance

6 weeks work from anywhere

Income protection

Birthing and parental leave

Job summary

Ravio is seeking a Customer Success Manager for SMB accounts in the United States. You will own a scale portfolio (300+ SMBs), drive value delivery, renewals, and upsell while maintaining strong customer relationships and cross-functional collaboration.

The role emphasizes data-driven decisions, attention to detail, and commercial acumen, with nice-to-have HR tech experience and language skills in German or French.

Qualifications

• Managing a scale portfolio of SMB customers using a mix of tech-touch and hands-on engagement.
• Build rapport and trust with customers, understanding their challenges.
• Display commercial acumen with negotiation and renewal targets.
• Demonstrate meticulous attention to data to drive decisions at scale.
• Collaborate cross-functionally with Ops, Marketing, Support and Product.
• Previous sales/account management experience across a high-volume portfolio.
• Nice to have HR tech/Reward/HR domain exposure.
• Language skills a plus, with German or French preferred.

Responsibilities

• Support Ravio’s customers end-to-end across their lifecycle, including implementation and value delivery.
• Drive renewals and upsell opportunities within a 300+ SMB portfolio.
• Share customer feedback to influence product roadmap and strategy.

Skills

Portfolio management

Relationship building

Commercial acumen

Attention to detail

Teamwork

Sales / account mgmt

HR tech (nice to have)

Language skills (German/French)

Job description

Ravio is seeking a Customer Success Manager for SMB accounts in the United States. You will own a scale portfolio (300+ SMBs), drive value delivery, renewals, and upsell while maintaining strong customer relationships and cross-functional collaboration.

The role emphasizes data-driven decisions, attention to detail, and commercial acumen, with nice-to-have HR tech experience and language skills in German or French.