Remote SMB Customer Success Manager – Growth & Renewals

Balto Software

St. Louis (MO)

Remote

USD 65,000 - 75,000

Full time

7 hours ago

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Benefits offered by this job

401(k)

Unlimited PTO

Learning Stipends

Job summary

Balto is seeking a motivated SMB Customer Success Manager to manage a portfolio of 60 SMB accounts, driving renewals, retention, and expansion. This fully remote role in the U.S. offers a base salary of $65k–$75k with an OTE of $105k, and a team focused on using AI and automation to scale customer success.

You will own the customer journey from onboarding through renewal, leveraging AI tools to deliver measurable outcomes and ROI for each account.

Qualifications

3+ years of experience in Customer Success, Account Management, or related role.
Experience managing SMB or mid-market relationships in a tech/scale model.
Strong written and verbal communication skills.
Strategic and detail-oriented thinking with strong organizational skills.
Experience using AI tools in daily work.
Experience building or running automated playbooks in CS platforms such as ChurnZero or Gainsight.

Responsibilities

Build strong relationships with customers and stakeholders; lead communications and renewal conversations.
Run automated plays for onboarding, adoption, and re-engagement; intervene personally when needed.
Help customers measure Balto's value, including ROI and performance impact.
Own renewals and expansion opportunities for your book of business.