Remote Customer Success Manager – Growth & Renewals

Matrix42; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work options

30 vacation days

Job summary

Matrix42 is building a global Customer Success organisation to optimise adoption and value across a broad portfolio. You will own a 100–150 named customer set, driving renewals, adoption, and growth while coordinating with Sales, delivery teams, and partners to maximize value and revenue retention.

Fluency in English and German is required, with a focus on scalable customer success programs and cross-functional collaboration to deliver measurable business outcomes.

Qualifications

• At least 3 years of relevant experience in Customer Success, Account Management, or a similar role in SaaS or enterprise software.
• Structured, proactive approach to managing many customers, competing priorities, and renewal timelines.
• Commercial judgement and evidence of improving customer outcomes, retaining business, or identifying growth opportunities.
• Ability to connect software adoption with business value and communicate clearly with customer decision-makers.
• Confidence using CRM and data to prioritise activity, identify risk, and maintain reliable forecasts.
• Strong collaboration skills to coordinate actions across Sales, partners, and customer-facing teams.
• Fluency in English and German.

Responsibilities

• Own a portfolio of 100–150 named customers, balancing personal engagement with scalable programs.
• Manage renewals, drive adoption, and identify growth opportunities within license agreements.
• Coordinate onboarding handovers with Sales, delivery teams and partners.
• Lead webinars, adoption campaigns, and best-practice sessions to drive value.
• Maintain CRM records and develop repeatable renewal playbooks and workflows.

Skills

Customer Success

Account Management

SaaS

Tools

CRM (e.g., Salesforce)

Job description

Matrix42 is building a global Customer Success organisation to optimise adoption and value across a broad portfolio. You will own a 100–150 named customer set, driving renewals, adoption, and growth while coordinating with Sales, delivery teams, and partners to maximize value and revenue retention.

Fluency in English and German is required, with a focus on scalable customer success programs and cross-functional collaboration to deliver measurable business outcomes.