Remote SMB Customer Success Manager - Growth & Renewals

Xplor Technologies; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Xplor Technologies is hiring a Customer Success Manager to support SMB clients in a fully remote role. You will drive onboarding, training, renewals, upsell opportunities, and adoption campaigns to ensure a best-in-class customer experience.

You’ll build strong relationships with executives and stakeholders while guiding product adoption and retention strategies. Reporting to the Customer Success Manager, you’ll collaborate with Support, Product, Finance and Sales to maximize value and revenue.

Qualifications

• 1-2 years of experience in Account Management or Customer Success
• Experience growing an existing book of business, especially in SaaS
• Experience managing a high volume of accounts and multi-campaigns
• Skilled in independently negotiating contract terms and pricing objections
• Proficient with CRM applications and Microsoft Office Suite

Responsibilities

• Manage a portfolio of SMB accounts with 1-3 locations, focusing on retention and growth
• Lead full sales cycle for renewals, upsells, and cross-sell opportunities
• Execute scalable nurture campaigns to drive product adoption
• Act as product expert for Xplor Mariana Tek, drive adoption and manage change
• Collaborate with Support, Product, Finance and Sales to ensure success
• Monitor customer health and mitigate retention risks
• Develop best practice guides and process documentation

Skills

Account management

Customer success

Negotiation

CRM proficiency

Education

BA/BS Degree

Tools

Mariana Tek

CRM applications

Microsoft Office

Job description

Xplor Technologies is hiring a Customer Success Manager to support SMB clients in a fully remote role. You will drive onboarding, training, renewals, upsell opportunities, and adoption campaigns to ensure a best-in-class customer experience.

You’ll build strong relationships with executives and stakeholders while guiding product adoption and retention strategies. Reporting to the Customer Success Manager, you’ll collaborate with Support, Product, Finance and Sales to maximize value and revenue.