Customer Success Manager - Retention & Expansion

Soraban; Chandler (AZ); On-site; USD 70,000 - 85,000; Full time

Job summary

Soraban is looking for a Customer Success Manager in Chandler, AZ to manage a diverse portfolio of accounts across SMB, Mid-Market, and Enterprise sectors. The role involves driving customer retention and adoption, overseeing onboarding, and serving as a strategic partner.

Candidates should possess at least three years of experience in SaaS Customer Success and demonstrate strong communication skills. This full-time, in-office role promises opportunities for career advancement within a dynamic team dedicated to customer obsession.

Qualifications

• Three or more years of experience in SaaS Customer Success or Account Management.
• Experience managing accounts across varying sizes and complexity levels.
• Strong customer communication skills across email, phone, and chat.

Responsibilities

• Manage a blended portfolio of SMB, Mid-Market, and Enterprise accounts.
• Own the onboarding experience for Enterprise accounts.
• Serve as the primary advocate for customers.

Skills

SaaS Customer Success

Account Management

Customer Communication

Technical Concept Explanation

Tools

CRM Tools

HubSpot

Job description

Soraban is looking for a Customer Success Manager in Chandler, AZ to manage a diverse portfolio of accounts across SMB, Mid-Market, and Enterprise sectors. The role involves driving customer retention and adoption, overseeing onboarding, and serving as a strategic partner.

Candidates should possess at least three years of experience in SaaS Customer Success and demonstrate strong communication skills. This full-time, in-office role promises opportunities for career advancement within a dynamic team dedicated to customer obsession.