Customer Success Manager — Remote/Hybrid Growth Driver

Forge Advanced Partners; Kansas City (MO); Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Flexible schedule

Remote work options

Job summary

Forge Advanced Partners in Kansas City, MO seeks a Customer Success Manager to be the primary liaison for customers, ensuring they maximize value from our software and have a positive experience. You will collaborate with sales and support teams in a fast-paced, team-oriented environment in or near Kansas City.

With a salary range of $60,000 to $82,362, the role offers flexible work arrangements including remote/hybrid options.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 3 years of experience in customer success, customer support, or a related role.
• Excellent communication and interpersonal skills.
• Willingness to travel up to 20% of the time.

Responsibilities

• Build and maintain strong relationships with our customers.
• Ensure customers are successfully using our software and achieving their goals.
• Provide exceptional support and guidance to our customers.
• Identify and address customer pain points and opportunities for improvement.
• Collaborate with our sales and product teams to drive customer success.
• Track and report on customer success metrics and KPIs.
• Stay up-to-date with industry trends and best practices in customer success.
• Participate in cross-functional projects and initiatives.

Skills

Communication

Interpersonal skills

Organizational skills

Problem solving

Team player

CRM familiarity

Data analysis

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM software

Data analysis tools

Job description

Forge Advanced Partners in Kansas City, MO seeks a Customer Success Manager to be the primary liaison for customers, ensuring they maximize value from our software and have a positive experience. You will collaborate with sales and support teams in a fast-paced, team-oriented environment in or near Kansas City.

With a salary range of $60,000 to $82,362, the role offers flexible work arrangements including remote/hybrid options.