Remote Senior Digital Customer Success Campaign Lead

CareersForge; United States; Remote; USD 110.000 - 170.000; Vollzeit

Zusammenfassung

CareersForge is seeking a Senior Digital Customer Success Campaign Manager for a fully remote, full‑time role. You will design, execute, and optimize multi‑channel campaigns that drive engagement, retention, and growth across CareersForge’s ecosystem.

You will analyze data to segment audiences, define journeys, and craft messaging for email, in‑app, and social channels. You will partner with marketing, product, and sales to align campaigns with coaching programs, certifications, and recruitment

Qualifikationen

• Experience in digital customer success, lifecycle management, or campaign management with focus on retention, engagement, and growth.
• Proficiency in marketing automation platforms, CRM systems, email marketing solutions, and analytics dashboards.
• Strong data analysis, reporting, and performance measurement; ability to translate insights into actionable strategies.
• Background in developing and managing multi‑channel campaigns across email, web, in‑app, and social platforms.
• Excellent written and verbal communication skills and collaboration with cross‑functional teams.
• Experience working in a remote environment with strong organization and accountability.
• Proven track record in B2C or B2B SaaS, recruitment, education, or career development industries is beneficial.
• Familiarity with customer journey mapping, segmentation, A/B testing, and lifecycle marketing best practices.
• Commitment to inclusive, equitable customer experiences.

Aufgaben

• Design, execute, and optimize digital customer success campaigns across channels.
• Analyze customer data to segment audiences and define lifecycle journeys.
• Develop targeted messaging for email, in‑app, social, and other channels.
• Collaborate with marketing, product, and sales to align campaigns with coaching programs and recruitment solutions.
• Build and maintain automated workflows and scorecards to track performance.
• Apply insights to continuously improve campaign effectiveness and satisfaction.
• Lead cross‑functional onboarding initiatives and nurture long‑term relationships.
• Create scalable best practices for digital customer success.

Kenntnisse

Digital CS

Lifecycle mgmt

Campaign mgmt

Data analysis

Multi-channel

Communication

Remote work

SaaS experience

Journey mapping

AB testing

Inclusivity

Ausbildung

Bachelor’s degree in Marketing, Business, Communications or related field

Tools

Marketing automation

CRM systems

Email marketing

Analytics dashboards

Jobbeschreibung

CareersForge is seeking a Senior Digital Customer Success Campaign Manager for a fully remote, full‑time role. You will design, execute, and optimize multi‑channel campaigns that drive engagement, retention, and growth across CareersForge’s ecosystem.

You will analyze data to segment audiences, define journeys, and craft messaging for email, in‑app, and social channels. You will partner with marketing, product, and sales to align campaigns with coaching programs, certifications, and recruitment