Customer Success Manager: Onboarding & Growth (Remote)

Scaleo; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible remote work

Paid vacation

Sick leave

Professional development

Job summary

Scaleo is seeking a Customer Success professional in the United States to onboard and launch new customers, manage platform setup and integrations, and drive time-to-value.

You will monitor customer health, support renewals, and identify upsell opportunities while partnering with a product-driven team. This role offers flexible remote work, optional offices in Prague or Sumy, paid vacation and sick leave, and company-funded professional development.

Qualifications

• Proven Customer Success experience in a B2B SaaS product environment with a structured team.
• Strong communication and problem-solving skills with a proactive, customer-centric approach.
• Experience with affiliate marketing, AdTech, or iGaming is a plus.

Responsibilities

• Onboard and launch new customers, managing platform setup and technical integrations for fast time-to-value.
• Drive product adoption through training and relationship building, helping clients achieve business outcomes.
• Monitor customer health, manage renewals, and identify upsell opportunities to maximize lifetime value.

Skills

Customer Success

B2B SaaS

Communication

Problem-solving

Job description

Scaleo is seeking a Customer Success professional in the United States to onboard and launch new customers, manage platform setup and integrations, and drive time-to-value.

You will monitor customer health, support renewals, and identify upsell opportunities while partnering with a product-driven team. This role offers flexible remote work, optional offices in Prague or Sumy, paid vacation and sick leave, and company-funded professional development.