Customer Success Manager (AI-Powered Affiliate Platform, iGaming) (Fully Remote)

Scaleo; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible remote work

Paid vacation

Sick leave

Professional development

Job summary

Scaleo is seeking a Customer Success professional in the United States to onboard and launch new customers, manage platform setup and integrations, and drive time-to-value.

You will monitor customer health, support renewals, and identify upsell opportunities while partnering with a product-driven team. This role offers flexible remote work, optional offices in Prague or Sumy, paid vacation and sick leave, and company-funded professional development.

Qualifications

• Proven Customer Success experience in a B2B SaaS product environment with a structured team.
• Strong communication and problem-solving skills with a proactive, customer-centric approach.
• Experience with affiliate marketing, AdTech, or iGaming is a plus.

Responsibilities

• Onboard and launch new customers, managing platform setup and technical integrations for fast time-to-value.
• Drive product adoption through training and relationship building, helping clients achieve business outcomes.
• Monitor customer health, manage renewals, and identify upsell opportunities to maximize lifetime value.

Skills

Customer Success

B2B SaaS

Communication

Problem-solving

Job description

• Onboard and launch new customers, managing platform setup and technical integrations for fast time-to-value.
• Drive product adoption through training and relationship building, helping clients achieve business outcomes.
• Monitor customer health, manage renewals, and identify upsell opportunities to maximize lifetime value.

What We're Looking For:

• Proven Customer Success experience in a B2B SaaS product environment with a structured team.
• Strong communication and problem-solving skills with a proactive, customer-centric approach.
• Experience with affiliate marketing, AdTech, or iGaming is a plus.

What We Offer:

• A product-driven environment with an ambitious team building a globally recognized SaaS platform.
• Flexible remote work or offices in Prague or Sumy, plus paid vacation and sick leave.
• Company-funded professional development and a collaborative team culture.

Scaleo

Scaleo is a leading SaaS platform that helps businesses build, manage, and optimize their affiliate marketing programs. Trusted by thousands of users worldwide, the company processes millions of requests daily and was recognized by G2 with its High Performer award in Summer 2024.