Customer Success Manager (AI-Powered Affiliate Platform, iGaming) at All Cares

All Cares; Spain (TX); Hybrid; USD 47,000 - 76,000; Full time

Benefits offered by this job

Product-driven

Competitive pay

Remote work

Paid time off

Learning & development

Team culture

Job summary

Scaleo is seeking a Customer Success professional to guide onboarding, drive product adoption, and ensure successful renewals for international clients. You will build strong relationships, promote value, and collaborate with Product and Engineering to enhance the platform.

Join a product-driven SaaS team offering remote work flexibility, competitive compensation, and opportunities for professional development and career growth.

Qualifications

• Proven experience in customer success or similar role in a B2B SaaS or IT product company.
• Experience in a structured customer-facing team in a mature B2B product environment.
• Hands-on experience managing B2B customer relationships and achieving outcomes.
• Proactive, customer-centric approach with ownership and accountability.
• Strong communication, relationship-building and problem-solving skills.
• Ability to work independently, manage priorities and follow through on commitments.

Responsibilities

• Onboarding & Launch: guide new customers through onboarding, platform setup, and integrations.
• Adoption & Engagement: train customers, promote feature adoption, and help achieve business objectives.
• Retention & Renewals: monitor customer health and manage contract renewals.
• Account Growth & Expansion: identify upsell/cross-sell opportunities and maximize lifetime value.
• Voice of the Customer: collect feedback and collaborate with Product/Engineering to improve the platform.
• Relationship Management: act as a trusted advisor and ensure ongoing value from Scaleo.

Skills

Customer Success

B2B SaaS

Relationship management

Communication

Ownership & accountability

Problem solving

Job description

About Scaleo

Scaleo is a leading SaaS platform that helps businesses build, manage, and optimize their affiliate marketing programs. Our platform is trusted by thousands of users worldwide and processes millions of requests daily. We work with clients across Europe, the UK, the US, Asia, and Australia. Our mission is to build a world‑class SaaS product and become an industry leader. We take pride in delivering exceptional product quality and customer service, recognized by G2 with its High Performer award in Summer 2024.

En remoto, ES.

This Full time on site position offers great opportunities for career growth.

What You'll Do

• Customer Onboarding & Launch: Guide new customers through onboarding, platform setup, technical integrations, and successful product launches, ensuring a smooth experience and fast time-to-value.
• Product Adoption & Engagement: Build strong relationships with customers, provide product training, promote feature adoption, and help clients achieve their business objectives.
• Customer Retention & Renewals: Monitor customer health, proactively identify risks, resolve issues before escalation, and manage contract renewals.
• Account Growth & Expansion: Identify upselling and cross‑selling opportunities, support account growth, and maximize customer lifetime value.
• Voice of the Customer: Collect customer feedback, understand their evolving needs, and collaborate with Product and Engineering teams to improve the platform and customer experience.
• Relationship Management: Act as a trusted advisor to customers, ensuring they receive ongoing value from Scaleo's products and services.

What We're Looking For

Must-have qualifications:

• Proven experience in Customer Success or a similar customer‑facing role within an established B2B SaaS or IT product company.
• Experience working as part of a structured customer‑facing team in a mature B2B product environment, rather than exclusively in outsourcing, agency, or basic software‑tool businesses.
• Hands‑on experience managing B2B customer relationships, understanding customer needs, and helping clients achieve measurable business outcomes.
• A proactive, customer‑centric approach with a strong sense of ownership and accountability.
• Ability to anticipate customer challenges, identify potential risks, resolve issues before they escape.
• Strong communication, relationship‑building, and problem‑solving skills.
• Ability to work independently, manage priorities, and consistently follow through on commitments.

Nice to have:

• Experience managing the full customer lifecycle, including onboarding, implementation, adoption, account management, retention, and renewals.
• Experience in Affiliate Marketing, AdTech, or iGaming, particularly with:
• Affiliate marketing software, tracking platforms, or affiliate management solutions.
• AdTech platforms and advertising technology products.
• iGaming operators in Affiliate Manager or Advertiser Manager roles.
• iGaming platform providers in Account Manager, Partnership Manager, or Sales Manager roles.
• Experience identifying upsell and cross‑sell opportunities within existing customer accounts.
• Experience collaborating with Product and Engineering teams to address customer needs and improve product functionality.

What We Offer

• Product‑driven environment: Join an ambitious team building a globally recognized SaaS platform.
• Competitive compensation: Regular annual salary reviews.
• Flexible working arrangements: Work remotely or from our offices in Prague or Sumy.
• Paid time off: Flexible paid vacation and sick leave.
• Professional development: Company‑funded learning and development opportunities.
• Team culture: Collaborative colleagues, team events, and a welcoming office environment with refreshments.

Why Join Scaleo?

At Scaleo, Customer Success is about more than answering questions or resolving support tickets. It's about building long‑term partnerships, helping customers grow their businesses, and directly contributing to the success of our product. You'll have the opportunity to work with international clients, influence product improvements, and take ownership of customer relationships in a growing SaaS company.