Customer Success Manager: Onboarding & Growth

The Reynolds and Reynolds Company; Andover (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Manager to oversee a dedicated book of business, focusing on onboarding, adoption, renewals and expansion for our automotive fleet customers.

In this in-office role, you will collaborate with sales, product, and support teams, monitor health metrics, deliver web-based training, and build trusted client relationships to drive satisfaction and long-term partnerships.

Qualifications

• 3-5 years of experience in account management or customer success.
• Proficiency in Zendesk, Intercom, and/or Hubspot.
• Industry experience in automotive fleet, rental, or telematics preferred.
• College degree preferred.
• Bilingual in Spanish preferred.
• Experience delivering web-based training via phone, Zoom, or email.
• Excellent communication and relationship-building skills.
• Strong project management and prioritization skills.
• Proficient in MS Office products.

Responsibilities

• Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities
• Build strong, trust-based relationships with customers to understand needs and ensure satisfaction
• Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals
• Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals
• Partner with sales, product, and marketing teams to address customer needs and improve the overall experience

Skills

Account management

Customer success

Onboarding

Communication

Relationship building

Project management

MS Office

Education

College degree pref.

Tools

Zendesk

Intercom

Hubspot

Job description

The Reynolds and Reynolds Company is seeking a Customer Success Manager to oversee a dedicated book of business, focusing on onboarding, adoption, renewals and expansion for our automotive fleet customers.

In this in-office role, you will collaborate with sales, product, and support teams, monitor health metrics, deliver web-based training, and build trusted client relationships to drive satisfaction and long-term partnerships.