Customer Success Manager: Onboarding, Growth & Renewals

The Reynolds and Reynolds Company; Massachusetts; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

401(k) with match

Professional development

Promotion from within

Paid vacation

Sick days

Eight paid holidays

Referral bonuses

Job summary

Reynolds and Reynolds Company is seeking a Customer Success Manager for our affiliate, TSD Mobility Solutions, Inc. The role focuses on onboarding, customer onboarding, and driving renewals within a dedicated book of business.

The candidate will maintain account health, conduct business reviews, and collaborate with sales, product, and marketing teams to ensure ongoing customer satisfaction. Strong communication and relationship skills are essential.

Qualifications

• 3-5 years of experience in account management or customer success.
• Proficiency in Zendesk, Intercom, and/or Hubspot.
• Relevant industry experience in automotive fleet, rental, or telematics preferred.
• College degree preferred.
• Bilingual in Spanish preferred.
• Experience delivering web-based training for customers via phone, Zoom, or email.
• Excellent communication and relationship building skills.
• Strong project management and prioritization skills.
• Proficient in MS Office products.

Responsibilities

• Onboard new clients and drive product adoption.
• Maintain account health and monitor customer success metrics.
• Lead business reviews, renewals, and expansions.
• Build trusted relationships and identify growth opportunities.
• Collaborate with sales, product, and marketing to improve the customer experience.

Skills

Customer communication

Relationship building

Project management

MS Office

Education

Bachelor's degree preferred

Tools

Zendesk

Intercom

Hubspot

Job description

Reynolds and Reynolds Company is seeking a Customer Success Manager for our affiliate, TSD Mobility Solutions, Inc. The role focuses on onboarding, customer onboarding, and driving renewals within a dedicated book of business.

The candidate will maintain account health, conduct business reviews, and collaborate with sales, product, and marketing teams to ensure ongoing customer satisfaction. Strong communication and relationship skills are essential.