Strategic Customer Success Manager for Executives

Omnissa, LLC

Mountain View (CA)

Remote

USD 120,000 - 180,000

Full time

9 days ago

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Job summary

Omnissa, LLC in Mountain View, CA is seeking an EUC Customer Success Manager to drive adoption, expansion, and measurable business value for Omnissa solutions. You will partner with customers across their lifecycle, build strategic relationships, and influence product and service delivery to achieve outcomes.

You will manage executive engagements, develop Success Plans, lead adoption reviews, and identify growth opportunities while collaborating with Sales, Support, Product, Engineering, and

Qualifications

Experience in customer success, account management, consulting, or professional services.
Proven track record with enterprise and strategic customers.
Strong executive presence and stakeholder management.
Ability to align technology to business outcomes.
Experience with SaaS, cloud, or enterprise software environments.

Responsibilities

Develop and manage Customer Success Plans aligned to measurable outcomes.
Conduct executive business reviews and value discussions.
Drive adoption, retention, and expansion across accounts.
Collaborate with Sales, Support, Product, and Renewals to satisfy customers.
Advocate for customer needs and influence product improvements.

Skills

Customer Success

Account Management

Executive communication

Stakeholder management

SaaS / cloud software

Relationship building

Tools

Workspace ONE

Horizon

Digital Employee Experience

End-User Computing

Job description

You will manage executive engagements, develop Success Plans, lead adoption reviews, and identify growth opportunities while collaborating with Sales, Support, Product, Engineering, and

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