Customer Success Manager — New Orleans | Onboarding & Retention

Keystone Lumen Corp.; New Orleans (LA); On-site; USD 102,000 - 112,000; Full time

Job summary

Keystone Lumen Corp. in New Orleans, LA is seeking a Customer Success Manager to oversee customer interactions, address concerns, and provide solutions that enhance the customer experience.

You will collaborate with sales and support teams to ensure seamless onboarding and ongoing improvement. The role requires 3+ years in customer service, proficiency with CRM software, and strong communication skills, with a degree in Business, Marketing, or related field.

Qualifications

• 3+ years of customer service experience.
• Proficiency in CRM software.
• Excellent communication skills.
• Degree in Business, Marketing, or related field.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Monitor customer interactions.
• Address concerns.
• Provide solutions to enhance customer experience.
• Collaborate with sales and support teams.
• Ensure seamless customer onboarding.
• Drive customer retention.
• Implement continuous improvement initiatives.

Skills

Customer service experience

Communication skills

Education

Degree in Business/Marketing or related field

Tools

CRM software

Job description

Keystone Lumen Corp. in New Orleans, LA is seeking a Customer Success Manager to oversee customer interactions, address concerns, and provide solutions that enhance the customer experience.

You will collaborate with sales and support teams to ensure seamless onboarding and ongoing improvement. The role requires 3+ years in customer service, proficiency with CRM software, and strong communication skills, with a degree in Business, Marketing, or related field.