Customer Success Manager

Keystone Lumen Corp.; New Orleans (LA); On-site; USD 102,000 - 112,000; Full time

Job summary

Keystone Lumen Corp. in New Orleans, LA is seeking a Customer Success Manager to oversee customer interactions, address concerns, and provide solutions that enhance the customer experience.

You will collaborate with sales and support teams to ensure seamless onboarding and ongoing improvement. The role requires 3+ years in customer service, proficiency with CRM software, and strong communication skills, with a degree in Business, Marketing, or related field.

Qualifications

• 3+ years of customer service experience.
• Proficiency in CRM software.
• Excellent communication skills.
• Degree in Business, Marketing, or related field.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Monitor customer interactions.
• Address concerns.
• Provide solutions to enhance customer experience.
• Collaborate with sales and support teams.
• Ensure seamless customer onboarding.
• Drive customer retention.
• Implement continuous improvement initiatives.

Skills

Customer service experience

Communication skills

Education

Degree in Business/Marketing or related field

Tools

CRM software

Job description

Keystone Lumen Corp. seeks a Customer Success Manager in New Orleans, LA. This full-time role offers a salary range of $102,000 to $111,619 per year.

As a Customer Success Manager, you'll monitor customer interactions, address concerns, and provide solutions to enhance the customer experience. You'll collaborate with sales and support teams to ensure seamless onboarding and continuous improvement.

You'll be stationed in the vibrant city of New Orleans, Louisiana, where you'll have the opportunity to work within a dynamic and collaborative team environment. This team is renowned for its commitment to fostering innovation and adopting customer-centric approaches. In this role, you'll have the chance to contribute to and benefit from a culture that values creativity and a deep understanding of customer needs. The team's collaborative nature will provide a supportive and engaging work atmosphere, allowing you to grow both professionally and personally. You'll be part of a community that is passionate about making a positive impact and driving meaningful change.

The annual salary range for this position is between $102,000 and $111,619, with the exact amount typically determined by factors such as experience, qualifications, and the specific responsibilities of the role. While the benefits package is not explicitly mentioned, it is common for such positions to include health insurance, retirement plans, and possibly other perks like paid time off or professional development opportunities. However, it's advisable to inquire directly with the employer for a comprehensive understanding of the compensation and benefits offered.

You should have 3+ years of customer service experience, proficiency in CRM software, and excellent communication skills. A degree in Business, Marketing, or a related field is required, along with the ability to work well under pressure in a fast-paced environment.

Responsibilities

• Monitor customer interactions
• Address concerns
• Provide solutions to enhance customer experience
• Collaborate with sales and support teams
• Ensure seamless customer onboarding
• Drive customer retention
• Implement continuous improvement initiatives

Requirements

• Minimum of 3 years of experience in customer service
• Proficiency in CRM software
• Excellent communication skills
• Degree in Business, Marketing, or related field
• Ability to work well under pressure in a fast-paced environment