Onsite Customer Success Advocate

Platinum Coastal Group; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group in Metairie, LA invites an entry-level customer support role focused on proactive satisfaction, usage, and relationships. This on-site position emphasizes direct interaction with customers, clients, and partners to understand needs and deliver timely help.

You will build rapport, answer questions about services, coordinate appropriate support, and follow up on open requests and feedback.

Qualifications

• Excellent verbal and written communication skills.
• Ability to stay organized and coachable in a fast-moving environment.
• Experience in retail, hospitality, or other people-facing roles is helpful.

Responsibilities

• Build rapport with customers through regular interaction.
• Answer questions and explain services.
• Identify needs and coordinate appropriate support.
• Follow up on open requests and customer feedback.

Skills

Customer service

Communication

Relationship-building

Active listening

Job description

Platinum Coastal Group in Metairie, LA invites an entry-level customer support role focused on proactive satisfaction, usage, and relationships. This on-site position emphasizes direct interaction with customers, clients, and partners to understand needs and deliver timely help.

You will build rapport, answer questions about services, coordinate appropriate support, and follow up on open requests and feedback.