Customer Success Advocate — Onboarding & Growth

Wolters Kluwer International

Clayton (MO)

On-site

USD 34,000 - 57,000

Full time

4 days ago

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Benefits offered by this job

Medical

Dental

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer International in Clayton, MO seeks a Customer Success Associate to deepen customer lifecycle management, focusing on onboarding, issue resolution, and proactive engagement. You will strengthen client relationships and help drive renewals and upsell opportunities.

The role emphasizes collaboration across teams, data-driven insights, and documenting interactions in CRM to ensure timely delivery and satisfaction.

Qualifications

Onboard new customers and proactively support onboarding processes.
Respond to and resolve a broad range of customer inquiries and issues.
Assist with renewals and upsell opportunities; monitor customer engagement.
Document customer interactions and updates in CRM.

Responsibilities

Proactively support the onboarding process for new customers.
Address and resolve a broader range of customer inquiries and issues.
Assist with customer renewals and upselling opportunities.
Monitor and analyze customer performance and engagement data.
Provide intermediate-level training and guidance to customers.
Ensure implementation schedules, targets, and budgets are met.
Collaborate with internal teams on customer feedback to improve products/services.
Document detailed customer interactions and updates in CRM.
Identify potential areas for service/product improvement based on customer feedback.
Maintain and enhance strong client relationships.