Customer Success Manager - Life Sciences (US, Hybrid)

Qualifyze; Jersey City (NJ); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Country vacation package with tenure

Hybrid working mode with up to 45 days

Tools and equipment to work remotely

Annual company event in Europe

Collaborative team environment

Job summary

Qualifyze is seeking a Customer Success Manager to oversee a US portfolio, driving satisfaction, adoption, and renewals. You’ll coordinate with cross-functional teams and serve as the main contact across the customer lifecycle in a high-growth Life Sciences environment.

You will manage onboarding, ongoing engagement, and strategic growth opportunities while maintaining accurate CRM records and delivering data-driven insights to enhance our solutions. Hybrid work options are available.

Qualifications

• Proven experience in a customer-facing role (Customer Success, Account Management or similar).
• Excellent communication and interpersonal skills in English.
• Strong organizational skills and attention to detail.
• Proactive, solution-oriented mindset able to work independently and in a team.
• Comfortable in a dynamic startup or scale-up environment; pharma or life sciences interest a plus.
• Experience with CRM tools (HubSpot preferred).

Responsibilities

• Build and maintain relationships with pharmaceutical clients post-sale.
• Guide customers through the audit journey with coordination and high satisfaction.
• Conduct regular check-ins and be the first point of contact for operations and support.
• Support onboarding, adoption, and ongoing engagement across many accounts.
• Drive metrics like CSAT, NPS, retention, and renewals.
• Collaborate with Account Managers on strategic growth opportunities.
• Maintain CRM records (HubSpot) and ensure smooth handovers across teams.
• Share customer feedback and data insights to improve our product and services.

Skills

Customer-facing experience

English communication

Organizational skills

Proactive problem solving

Startup/scale-up mindset

Industry interest: pharma/life science

Tools

HubSpot

Job description

Qualifyze is seeking a Customer Success Manager to oversee a US portfolio, driving satisfaction, adoption, and renewals. You’ll coordinate with cross-functional teams and serve as the main contact across the customer lifecycle in a high-growth Life Sciences environment.

You will manage onboarding, ongoing engagement, and strategic growth opportunities while maintaining accurate CRM records and delivering data-driven insights to enhance our solutions. Hybrid work options are available.