APAC Customer Success Manager — Flexible Hours, Work Abroad

Qualifyze; United States; Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedules

Work from abroad up to 45 days

Company equipment

Annual in-person event in Europe

Coaching and mentoring

Descripción de la vacante

Qualifyze is seeking a Customer Success Manager to lead post-sale engagements for clients in the Life Sciences sector. You will be the primary contact across APAC accounts, collaborating with senior CSMs and cross-functional teams to ensure value realization.

In this fast-paced role, you will drive adoption, retention, and renewals, maintain CRM records (HubSpot), and help customers navigate audits and compliance, while fostering long-term partnerships and growth.

Formación

• Experience in customer success, account management, or client support.
• Excellent English and Chinese communication skills.
• Strong organizational and detail-oriented approach.
• Self-starter who adapts in fast-paced environments.

Responsabilidades

• Manage a portfolio of APAC accounts and be the main contact.
• Drive adoption, retention, and satisfaction across customers.
• Coordinate with cross-functional teams to deliver outcomes.
• Maintain accurate CRM records and share insights.

Conocimientos

Customer-facing experience

English communication

Chinese communication

Organizational skills

Proactive problem-solving

Independent and team work

Startup/scale-up experience

Pharma/life sciences interest

Herramientas

HubSpot CRM

Descripción del empleo

Qualifyze is seeking a Customer Success Manager to lead post-sale engagements for clients in the Life Sciences sector. You will be the primary contact across APAC accounts, collaborating with senior CSMs and cross-functional teams to ensure value realization.

In this fast-paced role, you will drive adoption, retention, and renewals, maintain CRM records (HubSpot), and help customers navigate audits and compliance, while fostering long-term partnerships and growth.