Customer Success & Growth Lead

Digital Monitoring Products; Springfield (MO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Onsite clinic

Medical insurance

Dental insurance

401k plan

Life insurance

Paid vacation

Security system

Free shipping

Job summary

Digital Monitoring Products is seeking a Customer Success Manager to strengthen relationships, improve account health, and drive growth within the existing customer base. You will lead the inside sales and customer outreach teams, identify cross-selling opportunities, and support onboarding, training, and ongoing customer support.

Success requires a customer-first mindset, strong leadership, and data-driven decision making to balance exceptional experiences with measurable business results.

Qualifications

• 2+ years of experience managing, supervising, or leading customer service, customer success, sales, or related teams.
• Demonstrated experience in customer service, customer success, account management, or a customer-facing role.
• Strong understanding of customer relationship management and the ability to build long-term relationships with B2B customers.
• Demonstrated ability to identify customer needs and translate those needs into solutions and business opportunities.
• Experience coaching, developing, and holding team members accountable for performance.
• Strong communication, interpersonal, and problem-solving skills.
• Highly organized and able to effectively manage competing priorities across customers, team members, and internal stakeholders.
• Comfortable working with performance metrics and using data to evaluate results and make decisions.
• Ability to balance a strong customer-first approach with measurable business and team objectives.
• Ability to remain calm and professional in pressure situations.

Responsibilities

• Lead, manage, coach, and develop the inside sales and customer outreach teams, including setting goals, monitoring performance, and providing ongoing feedback.
• Establish and track customer account health, engagement, satisfaction, and Voice of Customer (VOC) metrics.
• Build and maintain strong relationships with security dealers and integrators while proactively identifying and addressing customer needs.
• Identify and execute cross-selling and upselling opportunities to grow existing customer relationships and business.
• Develop leads and sales opportunities from existing customers and support inside sales initiatives.
• Manage and grow designated house accounts through proactive engagement, relationship building, and identification of new business opportunities.
• Support new customer onboarding and coordinate customer support, technical assistance, and training as needed.
• Develop and improve customer outreach, account management, and inside sales processes to increase engagement and effectiveness.
• Analyze customer and team performance data, identify trends and opportunities, and communicate results and recommendations to leadership.
• Serve as a customer advocate while balancing customer needs with company objectives and measurable performance goals.
• Observe company policies and continuously strive to identify processes that improve efficiency while maintaining conformance to requirements.
• Complete additional projects as needed.

Skills

Leadership

Customer success

Account management

Cross-selling

Data-driven

Communication skills

Project management

Tools

CRM software

Job description

Digital Monitoring Products is seeking a Customer Success Manager to strengthen relationships, improve account health, and drive growth within the existing customer base. You will lead the inside sales and customer outreach teams, identify cross-selling opportunities, and support onboarding, training, and ongoing customer support.

Success requires a customer-first mindset, strong leadership, and data-driven decision making to balance exceptional experiences with measurable business results.