Customer Success Leader — Drive Adoption, ROI & Renewals

Augment CXM; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health benefits

HSA savings options

401k program

Unlimited vacation policy

Weekly team lunches

Job summary

Augment CXM in San Francisco is seeking a Customer Success Manager to drive customer satisfaction and product adoption. You will collaborate with internal teams to ensure exceptional client experiences while establishing metrics that inform strategic decisions.

The ideal candidate will have over 5 years in customer success roles, preferably with Fortune 500 clients. Enjoy a comprehensive health benefits package and an unlimited vacation policy within a vibrant team culture.

Qualifications

• 5+ years in customer success roles, preferably managing Fortune 500 clients.
• Experience with Contact Centers and Enterprise software.
• Strong communication and collaboration skills.

Responsibilities

• Be the voice of the customer for the team.
• Establish metrics for defining customer relationships.
• Drive customer onboarding, training, and adoption.

Skills

Customer success management

B2B experience

SaaS knowledge

Analytics

Team collaboration

Passion for customer satisfaction

Education

Bachelor’s degree (technical or business focus)

Job description

Augment CXM in San Francisco is seeking a Customer Success Manager to drive customer satisfaction and product adoption. You will collaborate with internal teams to ensure exceptional client experiences while establishing metrics that inform strategic decisions.

The ideal candidate will have over 5 years in customer success roles, preferably with Fortune 500 clients. Enjoy a comprehensive health benefits package and an unlimited vacation policy within a vibrant team culture.