Manager, Enterprise Customer Success - Commercial Markets

Planet Labs PBC; San Francisco (CA); Hybrid; USD 105,040 - 152,320; Full time

Benefits offered by this job

Health benefits

Parental leave

Equity

Remote-friendly culture

Home office stipend

Job summary

Planet Labs PBC is seeking a Manager for Customer Success - Commercial Markets to lead a global high-touch CSM team and accelerate adoption, retention, and expansion across major commercial accounts. You will partner with Sales, Product, and Professional Services to deliver measurable business value.

The role emphasizes executive-level relationship management, cross-functional alignment, and ROI-focused account strategy, with hybrid work from SF or DC offices 3 days a week.

Qualifications

• 4+ years in customer success, account management, or strategic customer-facing roles in enterprise B2B SaaS or tech.
• Experience building relationships with C-suite/VP-level stakeholders in complex enterprises.
• Ability to align Sales, Product, Professional Services, Legal around customer outcomes.
• Proficiency with CRM/CS tools to manage workflows and report metrics.

Responsibilities

• Oversee global team of high-touch CSMs delivering adoption, retention, and expansion.
• Serve as senior escalation point for key commercial accounts; manage complex stakeholder dynamics.
• Partner with Sales and Account Executives to align growth strategies during renewals and expansions.
• Co-lead executive business reviews and ROI frameworks for enterprise clients.
• Analyze usage data and health scores to identify expansion opportunities and mitigate churn.

Skills

Customer Success

Lead Teams

Executive Communication

CRM Tools

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet Labs PBC is seeking a Manager for Customer Success - Commercial Markets to lead a global high-touch CSM team and accelerate adoption, retention, and expansion across major commercial accounts. You will partner with Sales, Product, and Professional Services to deliver measurable business value.

The role emphasizes executive-level relationship management, cross-functional alignment, and ROI-focused account strategy, with hybrid work from SF or DC offices 3 days a week.