Remote Geospatial Customer Success Engineer

CARTO

United States

On-site

USD 110,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Flexible work hours

Medical, dental, vision coverage

401k with match

Stock options

Job summary

CARTO is seeking a Remote Customer Success Engineer in the USA to drive measurable ROI for enterprise customers. You will partner with executives and technical teams to optimize the CARTO platform, unlock value and guide adoption across multiple industries.

Ideal candidates have 4+ years in enterprise customer-facing roles, strong geospatial knowledge, and hands-on SQL experience, plus familiarity with AI workflows. Remote work in the USA is offered with strong cross-functional collaboration.

Qualifications

4+ years in enterprise customer-facing technical roles (CS, FDE, TAM, SE).
Experience with geospatial data analytics.
Able to discuss ROI and business goals with executives.
Experience using AI tools to accelerate value for customers.

Responsibilities

Embed with customers to understand goals and drive measurable ROI with CARTO.
Lead customer lifecycle phases from onboarding to renewal.
Identify expansion opportunities and inform product improvements.
Maintain trusted advisor relationships with enterprise clients across verticals.
Be the voice for customers with product, eng, and sales teams.
Analyze key account data to present actionable insights (usage metrics, forecasting).
Collaborate with commercial teams to ensure accurate forecasting and timely renewals.