Geospatial Customer Success Lead

UP42 GmbH; Colorado; Hybrid; USD 81,000 - 116,000; Full time

Benefits offered by this job

Wellbeing initiatives

Sponsored fitness subscriptions

Educational budget for personal dev

Public transportation discount

Job summary

UP42 is seeking a Customer Success Manager to maintain long-term customer retention and deliver value by understanding needs and guiding customers to success. You will manage multi-sensor tasking operations, onboarding, and ongoing health checks, while collaborating with sales on renewals and growth.

The role emphasizes empathy, proactive support, and the ability to translate complex geospatial concepts for both technical and non-technical audiences.

Qualifications

• Background in geospatial or similar field with proficiency in GIS/remote sensing tools.
• Working knowledge of customer success processes.
• Proven track record managing your own book of business.
• Excellent written and verbal communication in English.

Responsibilities

• Cultivate long lasting business relationships and manage customer portfolios.
• Own customer orders from request to delivery, coordinating multi-sensor tasks across data providers and internal teams.
• Develop and execute customer success plans.
• Take ownership of customer engagement including kick-offs, onboarding, trainings, status reviews and health checks.
• Collaborate with the sales team to identify growth opportunities, support renewals, and minimize churn.
• Ensure excellent end-to-end customer experience.
• Drive and execute internal projects to implement customer success best practices.

Skills

Geospatial / GIS experience

Customer success processes

Book of business management

English communication

Tools

APIs

AI automation tooling

Job description

UP42 is seeking a Customer Success Manager to maintain long-term customer retention and deliver value by understanding needs and guiding customers to success. You will manage multi-sensor tasking operations, onboarding, and ongoing health checks, while collaborating with sales on renewals and growth.

The role emphasizes empathy, proactive support, and the ability to translate complex geospatial concepts for both technical and non-technical audiences.