Geospatial Customer Success Manager
UP42
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
UP42 is seeking a Customer Success Manager to foster long-term relationships, drive value realization, and support renewals. You will manage customer portfolios, coordinate multi-sensor tasks with data providers and internal teams, and develop success plans.
Strong English communication and API familiarity are essential for effective engagement and problem solving. The role supports a hybrid work model with a US focus, offering competitive compensation and opportunities to impact customer
Qualifications
- Background in geospatial or related field with proficiency in GIS/remote sensing software for visualizing and troubleshooting geospatial data.
- Working knowledge of customer success processes.
- Proven track record managing your own book of business.
- Excellent written and verbal English communication with empathy.
Responsibilities
- Cultivate long lasting business relationships and manage customer portfolios.
- Own customer orders from request to delivery, coordinating multi-sensor tasking across providers and internal teams.
- Develop and execute customer success plans.
- Lead onboarding, trainings, status reviews, and health checks.
- Collaborate with sales to identify growth opportunities and support renewals.
Skills
Tools
Job description
UP42 is seeking a Customer Success Manager to foster long-term relationships, drive value realization, and support renewals. You will manage customer portfolios, coordinate multi-sensor tasks with data providers and internal teams, and develop success plans.
Strong English communication and API familiarity are essential for effective engagement and problem solving. The role supports a hybrid work model with a US focus, offering competitive compensation and opportunities to impact customer
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