Customer Success Manager - Growth & Retention (Hybrid)

Teamwork.com; Denver (CO); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

ESOP

Competitive salary & OTE

Up to 30 days vacation from day 1

Pension benefit

Health plans and wellbeing programs

Flexible working

Job summary

Teamwork.com is seeking a Customer Success Manager in a hybrid Denver role to own a named book of professional-services customers. You will drive adoption, monitor health, and own renewal strategy, with emphasis on GDR and NDR targets.

You will collaborate with Support, Sales, and Product to deliver value and prevent churn. You will lead onboarding, data migration, and ongoing adoption, while working with account executives to spot expansion opportunities and ensure renewal readiness.

Qualifications

• 3–5 years of experience as a dedicated Customer Success Manager or Account Manager managing a B2B SaaS portfolio.
• Agency / Professional Services Knowledge is a massive advantage.
• Consultative communication and data-backed retention strategies are essential.

Responsibilities

• Portfolio Ownership: Proactively manage a dedicated book of Mid-Market accounts, driving adoption and retention.
• Executive Business Reviews (EBRs): Lead strategic reviews to demonstrate ROI and profitability goals.
• Expansion & Commercial Health: Identify growth signals and mitigate churn risks to unlock expansion revenue.
• Workflow Architecture: Map client processes to Teamwork.com capabilities like resource management and time tracking.
• Voice of the Customer: Document feedback and feature requests to advocate with Product and Engineering.
• Playbook Innovation: Contribute to playbooks and health-scoring models to optimize performance.

Skills

Account management

Customer relationships

Negotiation

Data analysis

Tools

HubSpot

Salesforce

Job description

Teamwork.com is seeking a Customer Success Manager in a hybrid Denver role to own a named book of professional-services customers. You will drive adoption, monitor health, and own renewal strategy, with emphasis on GDR and NDR targets.

You will collaborate with Support, Sales, and Product to deliver value and prevent churn. You will lead onboarding, data migration, and ongoing adoption, while working with account executives to spot expansion opportunities and ensure renewal readiness.