Remote Customer Success Manager — Growth & Retention

FusionAuth; United States; Remote; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health insurance

HDHP + HSA

Life insurance

Disability insurance

401(k) match

PTO + holidays

EAP

Career development

Job summary

FusionAuth is seeking a Customer Success Manager in Denver, CO or remote within the United States. You will own a portfolio of accounts, drive adoption, manage renewals, and identify expansion opportunities to maximize net retention.

You will partner with sales, marketing, and product teams to deliver a data-driven customer experience across the adoption journey, from onboarding to renewal. This role is revenue-accountable with a strong emphasis on customer outcomes and advocacy.

Qualifications

• 3+ years in Customer Success or related roles in a B2B organization.
• Familiarity with CRM/CS platforms such as Salesforce, Gong, or similar tools.
• Strong technical aptitude and ability to explain complex technology to customers.
• Customer-centric communicator able to present to developers and executives.
• Data-driven problem solver who can identify patterns across a portfolio.
• Proven ability to grow accounts by uncovering new use cases and driving conversations to close.
• Highly organized and able to manage competing priorities in a fast-paced environment.

Responsibilities

• Own a portfolio of accounts across their full lifecycle with FusionAuth.
• Drive customer health and adoption by monitoring adoption metrics and delivering personalized engagement.
• Manage renewals from start to close with attention to future needs.
• Grow your portfolio by understanding use cases and identifying expansion opportunities with sales/marketing.
• Build customer advocacy through case studies, referrals, and best practices.
• Ensure accurate revenue forecasting by maintaining updated renewal and expansion forecasts and CRM records.

Skills

Customer success

Account management

Sales experience

CRM familiarity

Technical aptitude

Communication

Data-driven

Account growth

Tools

Salesforce

Gong

Job description

FusionAuth is seeking a Customer Success Manager in Denver, CO or remote within the United States. You will own a portfolio of accounts, drive adoption, manage renewals, and identify expansion opportunities to maximize net retention.

You will partner with sales, marketing, and product teams to deliver a data-driven customer experience across the adoption journey, from onboarding to renewal. This role is revenue-accountable with a strong emphasis on customer outcomes and advocacy.