Hybrid Customer Success Manager — Drive Adoption & Growth

Propeller; Denver (CO); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Employee share options

Professional development budget

Mentorship program

Mental health resources

Phone/internet allowance

Parental leave

Hybrid work arrangements

Job summary

Propeller, based in Colorado, is hiring a Customer Success Manager to empower customers to maximize value from our map-driven platform. You will own adoption, retention, and expansion, guiding customers to renew and upsell while partnering with Product, Engineering, and Support.

The role blends strategic relationship building with data-backed growth in a hybrid work model. Our team values collaboration, impact, and honest communication as we help customers turn data into meaningful business

Qualifications

• ROI-driven business cases
• Managing a portfolio of customers to drive adoption and growth
• Strong communication and negotiation with stakeholders
• Familiarity with GIS, mapping, or data tech is a plus

Responsibilities

• Own customer lifecycle from adoption to renewal and expansion
• Drive product adoption using Propeller platform features (3D mapping, GIS integrations)
• Monitor health metrics and mitigate churn with proactive engagement
• Collaborate with Product, Engineering, and Support to represent customer needs
• Lead business reviews demonstrating ROI and value to customers

Skills

Commercial Acumen

Strategic Account Growth

Customer Relationship Management

Technologically Adept

Excellent Communication Skills

Data-driven

Tools

Gainsight

HubSpot

Job description

Propeller, based in Colorado, is hiring a Customer Success Manager to empower customers to maximize value from our map-driven platform. You will own adoption, retention, and expansion, guiding customers to renew and upsell while partnering with Product, Engineering, and Support.

The role blends strategic relationship building with data-backed growth in a hybrid work model. Our team values collaboration, impact, and honest communication as we help customers turn data into meaningful business