Customer Success Manager — Growth & Retention

Scrubs on Wheels; Elkhart (IN); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Scrubs on Wheels, based in Elkhart, IN, is seeking a Customer Success Manager to build strategic relationships with healthcare partners and ensure they achieve maximum value from our products and services. This role partners with sales, operations, and leadership to deliver outstanding customer experience and foster long-term partnerships.

Responsibilities include managing onboarding, driving renewals, identifying upsell opportunities, maintaining CRM records, and coordinating with facilities to

Qualifikationen

• Bachelor’s degree or equivalent experience preferred.
• 3–5 years of experience in customer success, account management, sales, or client relationship management.
• Experience with CRM software such as Salesforce, HubSpot, or Microsoft Dynamics.
• Excellent communication, presentation, and interpersonal skills.
• Experience in B2B customer relationship management from relevant industries.

Aufgaben

• Build and maintain strong relationships with customers to maximize value from products.
• Collaborate with sales, operations, customer service, and leadership to deliver exceptional experience.
• Schedule events, manage onboarding, and assist with renewals and pricing discussions.
• Monitor customer engagement and satisfaction to identify trends and opportunities.
• Maintain accurate customer records in the CRM and gather feedback for product improvements.

Kenntnisse

Communication

Interpersonal skills

Presentation skills

Relationship building

Time management

Ausbildung

Bachelor’s degree in Business, Marketing, Communications, or a related field

Tools

Salesforce

HubSpot

Microsoft Dynamics

Jobbeschreibung

Scrubs on Wheels, based in Elkhart, IN, is seeking a Customer Success Manager to build strategic relationships with healthcare partners and ensure they achieve maximum value from our products and services. This role partners with sales, operations, and leadership to deliver outstanding customer experience and foster long-term partnerships.

Responsibilities include managing onboarding, driving renewals, identifying upsell opportunities, maintaining CRM records, and coordinating with facilities to