Healthcare Customer Success Manager — Epic/Cerner & Growth

Regard; Phoenix (AZ); Hybrid; USD 120.000 - 140.000; Vollzeit

Benefits dieser Stelle

Equity

Annual performance bonus

Health benefits (Medical, Dental, and

Zusammenfassung

Regard is seeking a Customer Success Manager to own the full customer journey from integration and onboarding through renewal and expansion. You will be accountable for account health by fostering relationships with key client stakeholders and delivering impact analyses for QBRs, while working with cross-functional teams to ensure a world-class client experience.

The role requires recent experience with clinical leaders in acute care and Epic or Cerner EHR integrations, and offers equity, annual

Qualifikationen

• 3+ years professional experience in healthcare customer success.

Aufgaben

• Own the full customer journey from integration and onboarding to renewal and expansion.
• Establish retention goals and renewal milestones for the client Regard team.
• Build relationships with client leadership to promote product value.
• Review customer feedback and drive improvements in the customer experience.
• Lead progress tracking with internal teams and client stakeholders.

Tools

Epic

Cerner

Jobbeschreibung

Regard is seeking a Customer Success Manager to own the full customer journey from integration and onboarding through renewal and expansion. You will be accountable for account health by fostering relationships with key client stakeholders and delivering impact analyses for QBRs, while working with cross-functional teams to ensure a world-class client experience.

The role requires recent experience with clinical leaders in acute care and Epic or Cerner EHR integrations, and offers equity, annual