Customer Success Specialist

Scrubs on Wheels; Elkhart (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Scrubs on Wheels, based in Elkhart, IN, is seeking a Customer Success Manager to build strategic relationships with healthcare partners and ensure they achieve maximum value from our products and services. This role partners with sales, operations, and leadership to deliver outstanding customer experience and foster long-term partnerships.

Responsibilities include managing onboarding, driving renewals, identifying upsell opportunities, maintaining CRM records, and coordinating with facilities to

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3–5 years of experience in customer success, account management, sales, or client relationship management.
• Experience with CRM software such as Salesforce, HubSpot, or Microsoft Dynamics.
• Excellent communication, presentation, and interpersonal skills.
• Experience in B2B customer relationship management from relevant industries.

Responsibilities

• Build and maintain strong relationships with customers to maximize value from products.
• Collaborate with sales, operations, customer service, and leadership to deliver exceptional experience.
• Schedule events, manage onboarding, and assist with renewals and pricing discussions.
• Monitor customer engagement and satisfaction to identify trends and opportunities.
• Maintain accurate customer records in the CRM and gather feedback for product improvements.

Skills

Communication

Interpersonal skills

Presentation skills

Relationship building

Time management

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Scrubs on Wheels is a growing company that provides scrubs and medical wear to medical professionals across the United States. Our corporate office is in Elkhart, Indiana. We have an expanding fleet of mobile retail stores across the US and brick-and-mortar retail stores in Northern Indiana.

Job Description

The Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they achieve maximum value from the company’s products and services. This role serves as a trusted advisor, focusing on customer satisfaction, retention, account growth, and identifying opportunities for additional business. The Customer Success Manager collaborates closely with sales, operations, customer service, and leadership to deliver exceptional customer experience and foster long-term partnerships.

Responsibilities

• Build and maintain efficient routes within a given territory to schedule sale events in time slots that will maximize revenue potential.
• Confirm sale events with our partner facilities in a timely manner following company policies and procedures.
• Build and maintain long‑term relationships with customers by understanding their business goals and operational needs.
• Conduct regular account reviews and business check‑ins to ensure customer satisfaction and identify opportunities for improvement.
• Drive customer retention by proactively addressing concerns and resolving issues before they impact the relationship.
• Identify opportunities for upselling, cross‑selling, and expanding services within existing accounts.
• Partner with the sales team to transition new customers through a seamless onboarding process.
• Monitor customer sales, engagement, and satisfaction to identify trends and opportunities.
• Manage contract renewals and support pricing or service discussions as appropriate.
• Maintain accurate customer records, activities, and opportunities within the company’s CRM system.
• Gather customer feedback and collaborate with leadership to improve products, services, and processes
• All other duties assigned by direct supervisor.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred; equivalent experience will be considered.
• 3–5 years of experience in customer success, account management, sales, or client relationship management.
• Experience using CRM software such as Salesforce, HubSpot, Microsoft Dynamics, etc.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational, problem‑solving, and time‑management abilities.Experience in B2B customer relationship management.
• Experience in manufacturing, distribution, staffing, healthcare, or other service‑based industries.
• Knowledge of contract renewals and account growth strategies.

Working Conditions:

• Ability to sit, stand, and use a computer for extended periods.
• Frequent communication via phone, email, and virtual meetings.
• Local travel for customer visits and occasional overnight travel as needed.
• Ability to lift up to 25 pounds occasionally.