Healthcare CSM — Epic/Cerner Growth & Renewals

Regard; Atlanta (GA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Annual performance bonus

Employer paid health benefits (Medical

One Medical subscription

18 PTO days/yr + 1 week holiday break

Monthly health & wellness budget

Team retreat & social events

Sabbatical program

Job summary

Regard is seeking a Customer Success Manager to own the full customer journey—from integration and onboarding to renewal and expansion. You will build relationships with client leadership, drive value through impact analyses for QBRs, and identify opportunities for growth across health systems.

You will work with implementation, sales, marketing, training, product and technical teams to ensure a world-class client experience, reporting to the Director of Customer Success.

Qualifications

• 3+ years of healthcare customer success experience.
• Experience with acute care in the last 2 years.
• Experience with inpatient Epic or Cerner EHR integrations in the last 2 years.
• Proven ability to lead meetings with healthcare client stakeholders and leadership.
• Strong proficiency in Excel, analytics, and modeling.
• Willing to travel up to 30%.
• Based in MT, CT, or ET time zones, within 50 miles of a major airport.

Responsibilities

• Own the full customer lifecycle from technical integration to renewal and expansion.
• Set retention goals and renewal milestones for Regard clients.
• Build relationships with client leadership to drive product advocacy and value.
• Review customer feedback and drive improvements in the experience.
• Lead project progress across internal teams and client stakeholders.
• Maintain deep product knowledge and recommend best solutions.
• Improve and optimize Customer Success processes.

Skills

Healthcare CS

Stakeholder meetings

Excel/Analytics

Partnership development

Travel readiness

Time-zone proximity

Tools

Epic/Cerner EHR integrations

Job description

Regard is seeking a Customer Success Manager to own the full customer journey—from integration and onboarding to renewal and expansion. You will build relationships with client leadership, drive value through impact analyses for QBRs, and identify opportunities for growth across health systems.

You will work with implementation, sales, marketing, training, product and technical teams to ensure a world-class client experience, reporting to the Director of Customer Success.