Customer Success Manager - SaaS Growth & Renewals (US)

Chaos Group; Boston (MA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Cylindo, a leading 3D product visualization platform backed by Chaos Group, seeks a Customer Success Manager to manage a portfolio of US mid-market and enterprise accounts from Boston area. You will own onboarding, adoption, value realization and renewal, while coordinating with Sales, Product, Integration and Support teams to ensure measurable outcomes.

Ideal candidates have 2–3 years in SaaS Customer Success or Account Management, experience with renewals, and strong stakeholder management.

Qualifikationen

• 2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)
• Experience managing renewals and protecting revenue
• Commercially aware and comfortable discussing value
• Strong stakeholder management skills
• Data-driven and proactive

Aufgaben

• Manage a defined portfolio of mid-market and enterprise accounts
• Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
• Build and execute structured Success Plans aligned to customer KPIs
• Drive strong product adoption across Cylindo modules
• Monitor account health, proactively manage churn risk and prepare renewal forecasts
• Run regular business reviews with senior stakeholders
• Identify upsell and cross-sell opportunities and qualify them for Sales
• Coordinate cross-functionally with Sales, Product, Integration and Support teams
• Deliver training and enablement to ensure customers achieve measurable outcomes
• Capture customer insights to inform product and commercial strategy

Kenntnisse

Customer Success

Account Management

SaaS

Stakeholder management

Data-driven

Jobbeschreibung

Cylindo, a leading 3D product visualization platform backed by Chaos Group, seeks a Customer Success Manager to manage a portfolio of US mid-market and enterprise accounts from Boston area. You will own onboarding, adoption, value realization and renewal, while coordinating with Sales, Product, Integration and Support teams to ensure measurable outcomes.

Ideal candidates have 2–3 years in SaaS Customer Success or Account Management, experience with renewals, and strong stakeholder management.