Customer Success Manager

smartling; United States; Remote; USD 75,000 - 109,000; Full time

Benefits offered by this job

Remote work

Health insurance

Pension

Paid time off

Parental leave

Equipment provided

Team culture

Job summary

Smartling is seeking a remote Customer Success Manager to support enterprise and midmarket clients using our AI-powered translation and localization platform. You will own customer health, retention, and expansion across the full lifecycle, partnering with sales, services, product, and marketing to drive value from onboarding through renewal.

This role is based remotely in Ireland, offers a fully remote-first environment, and suits a self-directed professional who thrives in a fast-growing SaaS

Qualifications

• Three+ years in B2B customer success, client services, or account management.

Responsibilities

• Build structured communication cadence with customers and share product updates to inform global content strategies.
• Advocate for customers internally, surface needs, resolve issues, and guide localization adoption.

Skills

Communication

Stakeholder management

Account management

Renewals & upsell

Organization

Education

Bachelor's degree

Job description

Role overview

This remote Customer Success Manager position supports enterprise and midmarket clients using an AI-powered translation and localization platform. The role centers on driving customer health, retention, and expansion across the full lifecycle - from onboarding through renewal - while partnering closely with sales, marketing, professional services, and product colleagues. Based remotely in Ireland, it suits a self-directed professional who thrives in a fast-paced, scaling environment and enjoys working with global brands.

Responsibilities

• Build a structured communication cadence with customers, sharing product updates and localization insights that shape their global content strategies


• Act as the customer's advocate internally, surfacing needs, resolving issues, and guiding adoption of localization best practices


• Develop account plans that strengthen retention, expansion, and deeper product usage, working alongside cross-functional teammates


• Establish trusted-advisor relationships with senior stakeholders, aligning platform usage with each customer's broader business strategy


• Manage renewal cycles and identify opportunities for customers to broaden their use cases


• Lead business review meetings and process optimization workshops, using data to demonstrate ongoing value

Requirements

• At least three years of experience in B2B customer success, client services, or account management


• Proven ability to juggle multiple stakeholder relationships and competing priorities with strong organizational discipline


• Hands-on experience managing contract renewals and up-sell motions


• Composure when navigating technical or customer-facing challenges


• Strong communication skills, including the ability to explain technical concepts to audiences of varying ability


• Bachelor's degree and a quiet, professional home office setup with reliable internet

Nice to have

• Familiarity with translation, localization, or internationalization workflows


• Background supporting SaaS solutions for midmarket and enterprise customers


• Understanding of modern software development practices such as continuous delivery

Benefits and work setup

• Fully remote-first work model


• Competitive compensation package


• Company-sponsored health insurance and pension with employer matching


• Flexible paid time off plus bank holidays, with generous parental leave


• Employee referral programs and company-provided equipment


• An energetic, values-driven team culture focused on growth and collaboration