Customer Success Manager (Fully Remote)

Appinio; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Appinio, a global market research company, seeks a client-facing leader to own and grow a portfolio of strategic accounts. You will act as a trusted advisor, delivering data-driven insights and ROI through market and consumer research.

In this remote-first role, you will serve as the primary contact for clients, conduct QBRs and trainings, monitor health scores, and identify opportunities while mitigating churn. Collaboration across teams is essential to success.

Qualifications

• Extensive market research or data-driven solutions experience.
• Fluent in German and English.

Responsibilities

• Own and elevate a portfolio of strategic accounts, acting as a trusted advisor.
• Drive client success and ROI through systematic market and consumer research.
• Serve as primary contact and conduct QBRs, workshops, and trainings.
• Monitor health scores, identify growth opportunities, and mitigate churn.
• Gather customer feedback and collaborate cross-functionally.

Job description

• Own and elevate a portfolio of strategic accounts, acting as a trusted advisor.
• Drive client success and ROI through systematic market and consumer research.

What you'll be doing:

• Serve as primary contact and conduct QBRs, workshops, and trainings.
• Monitor health scores, identify growth opportunities, and mitigate churn.
• Gather customer feedback and collaborate cross-functionally.

You will thrive here if:

• You have extensive market research or data-driven solutions experience.
• You are a strategic, hands-on communicator fluent in German and English.

Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.