Senior Customer Success Manager - DACH (Fully Remote)

Constructor; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Constructor.io powers product search and discovery for some of the largest retailers in the world, serving billions of requests weekly. They are a passionate team of technologists who value empathy, openness, curiosity, and continuous improvement, and are approximately doubling year over year despite market slowdowns.

Own the customer journey from project kick-off, launch, adoption, and ongoing value realization.

Qualifications

• 3+ years of experience managing relationships with enterprise customers in Customer Success or similar roles.
• Based in EMEA, ideally in the DACH region—particularly Germany.
• Strong interpersonal and relationship-building skills with enterprise stakeholders.

Responsibilities

• Own the customer journey from project kick-off, launch, adoption, and ongoing value realization.
• Build trusted relationships across complex enterprise organizations, engaging confidently with stakeholders.

Skills

Relationship management

Customer Success

Stakeholder engagement

Job description

• You're a jack-of-all-trades with a passion for cool technology and interacting with people.
• You're a self-starter who's good at triaging problems and working on the most important one.

About Us:

• Constructor.io powers product search and discovery for some of the largest retailers in the world.
• We serve billions of requests every week, and we're approximately doubling year over year.

About The Position:

• Own the customer journey from project kick-off, launch, adoption, and ongoing value realization.
• Build trusted relationships across complex enterprise organizations, engaging confidently with stakeholders.

Requirements:

• Based in EMEA, ideally in the DACH region—particularly Germany.
• At least three years of experience managing relationships with enterprise customers in Customer Success or similar roles.

Constructor

Constructor.io powers product search and discovery for some of the largest retailers in the world, serving billions of requests weekly. They are a passionate team of technologists who value empathy, openness, curiosity, and continuous improvement, and are approximately doubling year over year despite market slowdowns.