Customer Success Manager for SMB Home Services

Signpost; Austin (TX); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Signpost AI in Austin, TX is seeking a Customer Success Manager to own a book of post-onboarding accounts, ensuring customers derive value from AI answering, receptionist, and digital marketing services.

You will conduct regular check-ins, highlight outcomes like calls answered, leads captured, and jobs booked, and intervene early when risk of churn appears. If you thrive on relationships, problem-solving, and rewards for results, you’ll fit in.

Qualifications

• 2+ years in customer success, account management, or similar role.
• Proven track record of retaining customers who intended to churn.
• Strong communication and a confident, personable phone presence.
• Ability to quickly establish trust with busy small business owners.
• Excellent organization and follow-through on many open items.
• Experience working in a CRM (HubSpot preferred).
• Professional fluency in English; no college degree required.

Responsibilities

• Serve as main contact for about 150 customer accounts.
• Conduct regular check-ins showing calls answered, leads captured, and jobs booked.
• Identify at-risk customers and intervene early.
• Lead cancellation-save conversations with Retention team support.
• Recommend services like AI SMS, Local Services Ads, and websites.
• Collaborate with Onboarding, Support, Billing, and Fulfillment to resolve issues.
• Keep account notes, tickets, and tasks up-to-date in HubSpot.
• Earn commission on customer saves and upgrades within your book.

Skills

Customer success

Account management

Communication skills

CRM proficiency

English fluency

Problem-solving

Tools

HubSpot

Job description

Signpost AI in Austin, TX is seeking a Customer Success Manager to own a book of post-onboarding accounts, ensuring customers derive value from AI answering, receptionist, and digital marketing services.

You will conduct regular check-ins, highlight outcomes like calls answered, leads captured, and jobs booked, and intervene early when risk of churn appears. If you thrive on relationships, problem-solving, and rewards for results, you’ll fit in.