Customer Success Manager

present of AI; Portland (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

GetWhys is seeking a mid-level Customer Success Manager to own a set of accounts from onboarding through renewal, helping customers adopt the product and see value. The role centers on turning buyer interview insights into actionable outcomes and building trust with customers.

You will engage with mid-market and enterprise teams, guiding customers on using AI-powered outputs effectively and ensuring successful renewals and long-term satisfaction.

Qualifications

• A Customer Success Manager typically owns a set of accounts from onboarding through renewal, helping customers adopt the product and see value.
• A strong candidate brings account management experience, clear communication, and comfort working with both mid market teams and large enterprises.
• Here the work centers on helping customers get useful buyer insight from research interviews.

Responsibilities

• Own accounts end to end from onboarding through renewal.
• Drive onboarding and adoption to maximize product value.
• Manage renewals and ensure customer retention.
• Maintain clear, proactive communication with customers.

Skills

Account management

Clear communication

Stakeholder engagement

AI tools familiarity

Job description

Customer & Solutions · Portland, OR | Bozeman, MT | Boise, ID| NYC, NY · Mid level

A Customer Success Manager typically owns a set of accounts from onboarding through renewal, helping customers adopt the product and see value. A strong candidate brings account management experience, clear communication, and comfort working with both mid market teams and large enterprises. Here the work centers on helping customers get useful buyer insight from research interviews.

How it fits the AI era

AI makes it faster to turn interview material into summaries and messaging, so the success role shifts toward guiding customers on using those outputs well. The human parts stay central: building trust, reading what a customer really needs, and deciding when to go deep.

How it builds AI experience

This role offers hands on exposure to an AI platform that turns buyer interviews into insight, which builds practical judgment about where AI output helps and where it needs checking. That experience carries well into other software success roles.

Worth showing

• Account ownership end to end
• Onboarding and adoption
• Renewal management
• Clear customer communication
• Comfort with AI tools

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About GetWhys

GetWhys is an AI-powered buyer insight platform that turns research interviews with real buyers into messaging, content and competitive intelligence, per the company.