Onboarding Success Specialist | Hybrid (Austin)

Signpost; Austin (TX); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Signpost AI in Austin, TX is hiring a personable Onboarding Specialist to get new customers up and running on our AI answering, receptionist, and digital marketing services.

You are the first contact after signup, owning each account from the welcome call through launch. The role involves collecting information, coordinating with fulfillment and technical teams, and guiding accounts to live status within 2–4 weeks. Hybrid: in office Tue/Thu.

Qualifications

• Strong communication skills and a naturally personable phone presence.
• Professional fluency in English.
• Previous customer service, account management, or other substantial customer-facing experience.
• No college degree required; success is based on skills and initiative.

Responsibilities

• Serve as the primary point of contact for newly acquired customers during onboarding.
• Conduct welcome calls, gather necessary information, and explain onboarding expectations and timelines.
• Build strong relationships and maintain proactive communication throughout the process.
• Coordinate customer onboarding requirements with internal teams.
• Guide customers through basic account setup and assist with common technical issues.
• Identify challenges early, troubleshoot problems, and develop practical solutions.
• Handle customer questions, concerns, and routine complaints with professionalism and confidence.
• Manage multiple customer accounts while maintaining accurate records and timely follow-up.
• Work toward onboarding completion within established timelines, generally 2–4 weeks depending on the services purchased.
• Help ensure customers have a positive experience and are successfully transitioned to their ongoing Account Manager.

Skills

Customer service

Account management

Communication

Relationship building

Organization

Time management

Problem solving

Independent work

English fluency

Phone presence

Job description

Signpost AI in Austin, TX is hiring a personable Onboarding Specialist to get new customers up and running on our AI answering, receptionist, and digital marketing services.

You are the first contact after signup, owning each account from the welcome call through launch. The role involves collecting information, coordinating with fulfillment and technical teams, and guiding accounts to live status within 2–4 weeks. Hybrid: in office Tue/Thu.